privacy policy (last update: Feb 3rd, 2018)

This Privacy Policy describes how Bitfalls, d.o.o. ("Bitfalls") collects, uses, stores, shares, and protects your information whenever you use You consent to the data practices prescribed in this statement. We may periodically post changes to this Privacy Policy on this page, and it is your responsibility to review this Privacy Policy frequently and we encourage you to visit this page often. When required by law, we will notify you of any changes to this Privacy Policy.


When you access our website or content or use our application(s), we or companies we work with may place small data files called cookies or pixel tags on your computer or other device. We use these technologies to recognize you as a customer, customize our services, content, and advertising, collect information about your computer or other access device to mitigate risk, help prevent fraud, and promote trust and safety.

We use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire. We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of Coinvendor. The help section of most browsers or browser add-ons provides instructions on blocking, deleting, or disabling cookies. You may encounter Coinvendor cookies or pixel tags on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie or pixel tag placed by the web page or application. Likewise, these third parties may place cookies or pixel tags that are not subject to our control and the Coinvendor Privacy Policy does not cover their use.

Personal information

Bitfalls takes reasonable precautions, as described herein, to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We collect your government-issued ID for the purpose of protection against spam orders and uniqueness of our users. We store all IDs in an encrypted way on a separate server after the ID has been approved. Your information is safe and only accessible to employees responsible for verification one single time, and this data is signed with an employee's private key so leaks, in the unlikely event one should happen, will be provable and easily traceable.

You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook and Twitter). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. By associating an account managed by a third party with your Coinvendor account and authorizing Bitfalls to have access to this information, you agree that we may collect, store, and use this information in accordance with this Privacy Policy.

Finally, we may collect additional information you may disclose to our customer support team.

We store our customers' personal information securely throughout the life of the customer's Coinvendor Account. We will retain your personal information for a minimum of five years or as necessary to comply with our legal obligations or to resolve disputes.

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time we may request your permission to allow us to share your personal information with third parties. You may opt out of having your personal information shared with third parties, or from allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. If you choose to so limit the use of your personal information, certain features may not be available to you.

We will never sell or rent your personal information to third parties.

Any communications we send to you will either be related to your account or will be related to Bitfalls services or products. In the event Bitfalls sends any communication to you which is not related specifically to your account, Bitfalls will provide you with an "unsubscribe" mechanism through which you may opt out of receiving other similar messages in the future.

We may share your personal information with:

Account Deletion / Data Retention

You may delete your account at any time by emailing with the subject line "Delete account", but agree to us retaining the data you had given us before that moment for a period of up to 5 years if you have done any purchases through our services. If no purchases have been made, we will completely purge your information and fully delete your account.


If you are located in, or a resident of, the European Economic Area ("EEA") or Singapore, you specifically and voluntarily consent to the transfer of your personal information to our related entity and service providers, for the specific purposes of performing identity verification or checking, to enable us to prevent fraud and comply with our legal obligations. You may revoke your consent to this section at any time by emailing with the subject line "Revoke EEA" or "Revoke Singapore", but agree to us retaining the data you had given us before that moment for a period of up to 5 years if you have done any purchases through our services. If no purchases have been made, we will completely purge your information and fully delete your account.